Although SmokeStik is a healthier alternative to traditional smoking, it is best to abstain from smoking at all.  Our product is intended for use by adults age eighteen or older only.  We do not market our product to minors. 

Product Return Policy

We are committed to serving the needs of our customers. As your satisfaction is extremely important to us, please first carefully review the below outlined information, and then contact our Customer Service Department based on these instructions so that we may promptly address your needs.

30-Day Limited Warranty

SmokeStik warrants only to the original purchaser of this product from an authorized reseller or distributor that this product will be free from defects in material and workmanship under normal use and service for 30 days after date of purchase. This warranty does not cover any defects or costs caused by:

1. Modification, alteration, repair or service of this product by any persons or company other than SmokeStik;
2. Physical abuse to, or misuse of the product or operation thereof in a manner inconsistent with the use indicated in the instructions;
3. Any use of the product other than that for which it was intended; or
4. Use of SmokeStik devices with other manufacturers' chargers, batteries or cartridges

Any express warranty not provided herein, and any remedy which other than the warranty contained herein that might arise by inference or operation of law, is hereby excluded and disclaimed including the implied warranties of merchantability and of the fitness for a particular purpose.

Due to the strict health regulations for the protection of our customers, opened SmokeStik starter kit cartridges and/or other cartridges have been opened, they cannot be returned for a refund since we cannot re-distribute such opened product to other customers. The cost of these cartridges will be deducted from the refund.  Replacement or repair of product, other than cartridges, is therefore your exclusive remedy under this warranty.

Subject to the above warranty, in the event that your SmokeStik device fails to operate satisfactorily, please simply follow these 3 easy steps:

Return Instructions for Warranty

1.      Email our Customer Service Department at support@smokestik.com in order to receive an approved, Return Authorization Number (RAN#). Please label your email subject line, "Request for Return Authorization Number." In the body of your email, please include your:

a.       Full contact information, including your first and last name and/or company name,

b.      Order number,

c.       Purchase date,

d.      Telephone number,

e.       Fax (optional),

f.       Email address,

g.      Shipping address and

h.      The reason for the return, providing a detailed explanation of the difficulty you are experiencing with the device and/or any of its components. All of these items are required for processing your request.

2.      Within 48 hours of our receipt of your email, our Customer Service Department will review the information you have provided, and email you back with a Return Authorization Number (RAN#). Please do not send any product to us unless and until you have received your RAN#. Once you have received your RAN#, please securely package your starter kit and/or components, and include within your package a copy of the email from our Customer Service Department indicating your RAN# and your original dated purchase receipt. If you are experiencing an issue with a product component only, please do not send us your entire starter kit.

3.      Mail any product returns to the following address:

SmokeStik
ATTN: Customer Service Department

Richmond Hill, Ontario  L4B 3J9

4.      Once our Customer Service Department has received the product you have returned, we will then send you a confirmation email indicating our receipt of same, and our email to you will include an estimated time of delivery of your replacement SmokeStik product and/or components.

Please note that only original condition and unopened packages are entitled to a refund, less shipping and handling fees incurred, provided that a request for refund is made to our Customer Service Department, along with shipment of product to the above indicated address within 30 days from your purchase date.  All returns are subject to a 25% restocking fee minus the cost of opened cartridges. 

Should you have any questions regarding our Product Return Policy, you may also call our Customer Service Department at (416)273-8371.

If you have ever smoked traditional tar-based cigarettes, you are at risk for or may have already developed cancer.  SmokeStik does not contain tar or the other multitudes of cancer-causing chemicals found in traditional cigarettes.  However, SmokeStik cannot reverse damage already done to your body by smoking traditional cigarettes, or prevent you from developing cancer in the future as a result of smoking traditional cigarettes.

Privacy Policy

Personal Data
SmokeStik respects the privacy of every adult individual who visits our web site. This Privacy Policy outlines the information SmokeStik may collect and how we may use that information. SmokeStik will not collect any personally-identifiable information about you (e.g. your name, address, telephone number or e-mail address ("personal data") through our web site unless you have provided it to us voluntarily. If you do not want your personal data collected, please do not submit it to us.

When you do provide us with personal data, we may use that information in the following ways, unless stated otherwise: we may store and process that information to better understand your preferences and how we can improve our products and services; we (or a fulfillment house or other third party on our behalf in connection with a promotion) may use that information to contact you; and/or we may provide other third parties with aggregate but not individual information about visitors to our sites. Neither we nor any third party working on our behalf will sell, rent or market personal data about you to a third party unless you have given us specific permission.

Visiting our Website
Visitors of the SmokeStik Web site may access information while remaining anonymous and without revealing any personal information. Occasionally, and in order to provide you with relevant, desired information concerning products or services, SmokeStik may request information from you. Prior to collecting such information, however, SmokeStik will explain the purpose for which the information will be used. To help us improve your experience, SmokeStik may also track your use of our web site.

Additional Information Collected Automatically
In some cases, we may automatically (i.e. not via registration) collect technical information when you connect to our site that is not personally-identifiable. Examples of this type of information include the kind of computer operating system you are using and the domain name of the web site from which you linked to our site.

Information Placed Automatically on Your Computer Cookies
When you view one of our web sites, we may store some information on your computer. This information will be in the form of a "Cookie" or similar file and can help us in many ways. For example, Cookies allow us to tailor a web site to better match your interests and preferences. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies or receive a warning before a cookie is stored. Please refer to your Browser instructions or help screen to learn more about these functions.

Changes to Privacy Policy
We will occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the top of the privacy statement. For material changes to this statement, we will notify you by placing prominent notice on the Web site.