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FAQ

What types of shipping are available?
Do Electronic Cigarettes have on on/off switch?
How to Change a Cartomizer?
Why choose SmokeStik?
What is a Cartomizer?
What is a SmokeStik?
Is it legal to smoke anywhere I want?
Do I need to turn my SmokeStik off when not in use?
How do the ingredients in a SmokeStik compare to a traditional tobacco cigarette?
What is propylene glycol and is it safe?
How often do I need to recharge the battery, and how long does it take to do?
Are SmokeStik Electronic Cigarettes approved by the FDA?
How is a SmokeStik different if it still contains nicotine?
Is a SmokeStik Electronic Cigarette really like my cigarette in terms of taste and smell?
Can I save money by switching to a SmokeStik Electronic Cigarette?
Is there a manual I can download or read?

 

Do Electronic Cigarettes have on on/off switch?

The Electronic Cigarette does not have an on/off switch. Inside the electric cigarette there is a "smart chip" that detects the presence of flowing air. When you puff on a SmokeStik electric cigarette the chip can tell and in turn it turns the cigarette on and allows it to operate. Once you stop inhaling the electric cigarette, the smart chip notices the lack of airflow and turns off the SmokeStik. SmokeStik Electric Cigarettes have automated the process so you never have to worry about leaving one on and accidentally draining the battery.

 

How to Change a Cartomizer?

You simply pull off the old cartomizer and dispose of it in the nearest trash can. Then remove the new cartomizer from its protective sleeve, remove the rubber end caps, and screw it onto the battery and you are ready to continue smoking.

 

Why choose SmokeStik?

That is a question you may be asking yourself while looking over the website. There are many reasons why people that decide to purchase a SmokeStik® continue to be loyal customers. If you look at the testimonials page you can get a good idea on the many aspects of our company that are appealing to our customers. While no company is perfect, we strive to be just that in every way possible for our customers. This is our company philosophy from everyone at SmokeStik®, no exceptions. This includes our Lifetime Warranty, which we were one of the first E-Cig companies to offer such a comprehensive and easy to use RMA system for replacement of any problem parts or accessories. This helps our new customers have confidence when making a SmokeStik® purchase. Why do we offer such a warranty? the answer is simple, we stand behind our product quality and service because we make the product to our specifications in our own facility. There are only SmokeStik® products coming out of the SmokeStik® factory. This allows all the products to have our high level of Quality Control. We manufacture only for SmokeStik®, PERIOD!! The vast majority of E-Cig companies are purchasing their products from factories that manufacture for many, many different brand names. This gives SmokeStik® a clear advantage when it comes to product innovation, design and quality. While some of our competitors try and emulate our products to take advantage of our distinctiveness, the end product fails to match our level of detail in fit, finish and performance.

No-Hassle Returns
The No-Hassle 30 day money back policy is something we can offer because we are confident in our ability to please our customers right from the get-go. Having an extremely low rate of return for refunds is indicative of our commitment to pleasing our customers right from the start, while also the willingness to help them with any issues they may have in learning to how to use the product helps as well. Our customer service staff is second to none when it comes to making themselves available to questions or issues with any aspect of a customers purchase. This includes the answering of emails in a timely fashion to helping someone make a decision on what might suit them best for their lifestyle. Our phone/email support staff is very courteous, friendly and knowledgeable in responding to a question about the SmokeStik® product line. While SmokeStik® may not be the cheapest product on the market we feel that we more than make up for the slight price premium by offering outstanding quality, support and ease of use for our products.

Celebrity Endorsements
One question that you may be asking yourself is "Am I paying more for SmokeStik® products because of Celebrity endorsements?" The answer to that is a simple NO. None of the many Celebrities that use our products are paid to do so, they choose SmokeStik® because of our reputation as the Premier brand of E-Cigarette and they want the best quality product on the market. Simply put, Celebrities are fans of our products just as our loyal customers from every walk of life are fans. It should go to show the average person on the street that they are making the right decision on making SmokeStik® their brand of choice. Many of our Celebrity SmokeStik® users were introduced to our product through simple word of mouth endorsements from other high profile Celebrity users, they are fans of SmokeStik® and they introduce our product to their friends and colleagues because they are excited about us. This interesting relationship between SmokeStik® and high profile people has enabled us to do some special things such as the new PitBull model that benefits Katherine Heigl's Compassion-Revolution. This project is important to Smokestik because we feel that we can help make a difference by supporting a cause that often gets overlooked in our community. Pet overpopulation is something that Katherine Heigl is passionate about and we are happy to help out in any way we can. By having the PitBull line of Smokestik's we are helping to address this issue and make a difference in the community.

 

What is a Cartomizer?

SmokeStik, the world's most publicized brand of electronic cigarette, has just introduced a new Cartomizer Technology. The cartomizer offers a number of benefits over the old atomizer method:

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  • Cartomizers give you significantly more puffs than the atomizer and cartridge method. One Cartomizer is equivalent to approximately 200+ puffs.
  • SmokeStik Cartomizers produce more vapor and a more realistic feeling.
  • Cartomizers are disposable and eliminate the need for an atomizer, making the SmokeStik easier to use as its now only a 2 piece product.
  • Fantastic and pleasurable taste that simulates the pleasure you are accustomed to; however, without tar, carbon monoxide, or known carcinogens of traditional cigarettes.

We find that most people like the cartomizer system over the older cartridge system…although it is a bit more expensive at the outset..You do get much more smoke and many more "puffs" from the new system. A cartomizer is a combination of an atomizer and a cartridge. It works in the same manner as atomizers except they are disposable units which are not meant to be refilled (although some users do manage to refill them). We don't recommend refilling them because the heating element is disposable and long term use may result in burning of the wick. A cartomizer offers several advantages over an atomizer: Firstly, a cartomizer is easier to use (you just simply screw the cartomizer onto the battery and your SmokeStik is ready for use). Secondly, cartomizers last longer than prefilled cartridges in terms of puff count. Also, you get a lot more vapor and do not need to inhale as strongly. SMOKESTIK'S NEW FACILITIES: SmokeStik has recently opened a new warehousing and distribution facility in the USA in response to growing demand. The new facilities will allow SmokeStik® to assemble and ship higher volumes with greater efficiency. What you are "smoking" is a mist or vapor. This vapor is created as propylene glycol glycerine and food grade flavorings are vaporized by a tiny component called the atomizer.

 

What is a SmokeStik?

A SmokeStik is a revolutionary device that resembles a traditional cigarette, and re-creates the pleasures of smoking, including simulated "smoke", without the tobacco, tar, and many of the chemicals that are found in a traditional cigarette.

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It is one alternative to traditional cigarette smoking, that for the first time, allows the smoker to go through all the motions. It does not have carbon monoxide, tar, or any other known cancer-causing chemicals found in traditional cigarettes and cigars. An electronic cigarette is essentially litter-less in that it is free of ashes and stubs. Unlike traditional cigarettes, the SmokeStik has no open flame, and is cool to the touch, greatly reducing potential bodily injury, and property damage. What you are "smoking" is a mist or vapor. This vapor is created as liquid glycerine, propylene glycol, and food grade flavorings are vaporized by a tiny component called the atomizer. When you want the best quality, and a company that will stand behind you, there's only one choice: SmokeStik. It's the reason more than 200 celebrities and other high-profile persons use our product on a daily basis.

 

Is it legal to smoke anywhere I want?

Because SmokeStik Electronic Cigarettes do not generate any real smoke or flame whatsoever, they are not subject to fire codes, secondhand smoke laws or smoking prohibitions, at the moment. You can even use this device on an airplane if you wish to, provided the airline you are flying has no regulations against doing so.

 

Do I need to turn my SmokeStik off when not in use?

No, the device is automatic and the battery is used ONLY when you inhale.

 

How do the ingredients in a SmokeStik compare to a traditional tobacco cigarette?

The SmokeStik contains: nicotine (if chosen by you), propylene glycol, tobacco flavoring, along with other natural and artificial flavorings. The complete list of chemicals in your traditional cigarettes are too long to list here. To name a few: Nicotine, Ammonia, Arsenic, Benzene, Butane, Carbon monoxide, Cadmium, Cyanide DDT, Lead, Formaldehiyde, Napthalene...the list goes on! Further, there are more than 4,000 chemicals generally found in tobacco smoke. More than 50 of these are known to cause cancer.

 

What is propylene glycol and is it safe?

Propylene glycol is an organic compound that is both colorless and odorless. It has been rated as GRAS (generally recognized as safe) by the FDA for use in food, cosmetics, and medicines. It is absorbed and metabolized by your body.

 

How often do I need to recharge the battery, and how long does it take to do?

Typically it takes about 3 to 4 hours to fully recharge the battery. Keep in mind, your SmokeStik package includes 2 batteries so that you can recharge one while the other is in use. The frequency of recharging your battery will depend on how many puffs you take.

 

Are SmokeStik Electronic Cigarettes approved by the FDA?

SmokeStik Electronic Cigarettes do not contain tobacco products of any form. They are NOT a smoking cessation device - they are an alternative form of smoking without the use of traditional tobacco, tar, or secondhand smoke.

 

How is a SmokeStik different if it still contains nicotine?

Nicotine is a drug like caffeine. Like caffeine, it has its addictive properties and its own set of side effects. However, it is currently thought, that the more dangerous part of smoking is related to the combustion of a cigarette. There are more than 4,000 chemicals generally found in tobacco smoke. More than 50 of these are known to cause cancer. Most of the chemicals including carbon monoxide, benzene, formaldehyde and hydrogen cyanide are formed when tobacco burns. The complete list of chemicals in your cigarettes are too long to list here. To name a few: Ammonia, Arsenic, Benzene, Butane, Carbon monoxide, Cadmium, Cyanide DDT, Lead, Formaldehyde, Naphthalene...the list goes on! As a cigarette is smoked, the amount of tar inhaled into the lungs increases, and the last puff contains more than twice as much tar as the first puff. Carbon monoxide makes it harder for red blood cells to carry oxygen throughout the body. Tar is a mixture of substances that together form a sticky mass in the lungs. Many of the chemicals, inhaled in cigarette smoke, stay in the lungs. SmokeStik Electronic Cigarettes DO NOT burn. They do not contain tobacco, or tar . Further, they contain only water, propylene glycol, nicotine (if chosen by you), and food grade flavors.

 

Is a SmokeStik Electronic Cigarette really like my cigarette in terms of taste and smell?

SmokeStik Electronic Cigarettes create the pleasures of smoking, without the lingering smoke smell, that may stick to your clothing and furniture. SmokeStiks don't produce any lingering odor, unlike traditional cigarettes. With the SmokeStik Electronic Cigarettes, you may possibly use it indoors or in the presence of others since there isn't any offensive odors or any real smoke involved in its operation. With traditional smoking being socially unacceptable these days, you'll still want to show consideration when using your SmokeStik Electronic Cigarette.

 

Can I save money by switching to a SmokeStik Electronic Cigarette?

Absolutely. You can eliminate the weekly expense of purchasing cigarettes, cigars, or other tobacco products you are using. One Cartomizer is equivalent to approximately 200 puffs

 

Is there a manual I can download or read?

There is, you can download our manual by clicking here: SmokeStick eCig Manual »