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        Customer Service:
        (877) 964-7800 ext. 400
        Monday-Friday 9-5 EST
        in the USA and Canada

        More Info

      What types of shipping are available?

    The SmokeStik warehouse for the USA is located in Burlington, North Carolina. The warehouse is open M-F 9 a.m. -5 p.m. EST and Saturdays 9-12 noon EST. Orders must be received by 2 p.m. EST M-F in order to be shipped the same day. Orders received after 2 p.m. will ship the next day.

    SmokeStik offers a variety of shipping methods to suit most all needs. We can and do ship to hotels, camp grounds, post office boxes and military addresses. When FREE SHIPPING is offered it will always be sent the most economical way. There is no free UPS shipping. Free Shipping is First Class USPS and will take from 3-6 days to arrive. First Class USPS does come with a tracking number.

    Priority Shipping is USPS and guaranteed by the USPS to arrive within 72 hours. (EXCLUDING SUNDAY AND HOLIDAYS) However, our experience is that if you live on the East Coast you will have your order in 24-48 hours. Priority Shipping always has a tracking number and you are advised to track your own package. If you have not received it within 72 hours, then you should check your tracking. Priority packages should be delivered with your regular mail.

    Express Shipping is USPS and guaranteed to arrive within 48hrs. (EXCLUDING SUNDAY AND HOLIDAYS) Express shipping is NOT overnight shipping. Although typically it does arrive within 24 hours, that is not a guarantee. Express packages ARE delivered on Saturdays. Express packages should be delivered with your regular mail.


    UPS is made available for those people who may not get their mail delivered to their home and want their package delivered to their door. UPS is almost NEVER the right choice if speed of delivery is your goal since they operate based on business days and do NOT deliver on Saturdays. Here is how a typical UPS order can go wrong...

    The customer is excited to receive their new kit or they have let themselves run out of cartomizers and need some in a hurry. They place an order on a Thursday AFTER 2 p.m. EST. They pay for UPS 2nd Day Air thinking they will receive their package on Saturday. In reality, you will be lucky to get your package by the following Tuesday. That is how UPS works. If you place an order on a Monday morning and request 2nd Day Air even though we fill the order that day and take it to the UPS depot, UPS may or may not put it on a truck that day. So you might get the package Wednesday or you might get it Thursday. Even UPS Overnight frequently takes two days. Please do not choose UPS thinking it will be faster. It almost never is.

    We do not offer FedEx delivery at this time.

    I hope this explains how our shipping works so you can plan your purchases in advance. Things can and do go wrong that are beyond our control so it’s always a good idea to order your cartomizers while you still have several days' worth left. SmokeStik Disposables can be a great way to bridge the gap in an emergency if you do run out of cartomizers.

      Do Electronic Cigarettes have an on/off switch?

    The Electronic Cigarette does not have an on/off switch. Inside of our product there is a "smart chip" that detects the presence of flowing air. When you puff on a SmokeStik electric cigarette, the chip senses that and in turn it turns the cigarette on and allows it to operate. Once you stop puffing the electric cigarette, the smart chip notices the lack of airflow and turns off the SmokeStik. SmokeStik Electric Cigarettes have automated the process so you never have to worry about leaving one on and accidentally draining the battery.

      How to Change a Cartomizer?

    You simply unscrew the old cartomizer from the battery and dispose of it in the nearest trash can. Then remove the new cartomizer from its protective sleeve, remove the rubber end caps, screw it onto the battery, and you are ready to continue using your SmokeStik.

      Why choose SmokeStik?

    That is a question you may be asking yourself while looking over the website. There are many reasons why people decide to purchase a SmokeStik® and continue to be loyal customers. If you look at the testimonials page, you can get a good idea on the many aspects of our company that are appealing to our customers. While no company is perfect, we strive to be just that in every way possible for our customers. This is our company philosophy from everyone at SmokeStik®, no exceptions. This includes our Lifetime Warranty, and we were one of the first E-Cig companies to offer such a comprehensive and easy to use RMA system for replacement of any problem parts or accessories. This helps our new customers have confidence when making a SmokeStik® purchase. Why do we offer such a warranty? The answer is simple; we stand behind our product quality and service because we make the product to our specifications in our own facility. There are only SmokeStik® products coming out of the SmokeStik® factory. This allows all of our products to have our high level of Quality Control. We manufacture only for SmokeStik®, PERIOD!! The vast majority of E-Cig companies are purchasing their products from factories that manufacture for many, many different brand names. This gives SmokeStik® a clear advantage when it comes to product innovation, design and quality. While some of our competitors try and emulate our products to take advantage of our distinctiveness, the end product fails to match our level of detail in fit, finish and performance.

    No-Hassle Returns
    The No-Hassle 30 day money back policy is something we can offer because we are confident in our ability to please our customers right from the get-go. Having an extremely low rate of return for refunds is indicative of our commitment to pleasing our customers right from the start, along with the willingness to help them with any issues they may have in learning to how to use the product. Our customer service staff is second to none when it comes to making themselves available to questions or issues with any aspect of a customer's purchase. This includes the answering of emails in a timely fashion and helping someone make a decision on what might suit them best for their lifestyle. Our phone/email support staff is courteous, friendly and knowledgeable when responding to a question about the SmokeStik® product line. While SmokeStik® may not be the cheapest product on the market, we feel that we more than make up for the slight price premium by offering outstanding quality, support, and ease of use of our products.

    Celebrity Endorsements
    One question that you may be asking yourself is "Am I paying more for SmokeStik® products because of celebrity endorsements?" The answer to that is a simple NO. None of the many celebrities that use our products are paid to do so; they choose SmokeStik® because of our reputation as the premier brand of E-Cigarette and they want the best quality product on the market. Simply put, celebrities are fans of our products just like our loyal customers from every walk of life. Many of our celebrity SmokeStik® users were introduced to our product through simple word of mouth endorsements from other high profile celebrity users They are fans of SmokeStik® and they introduce our product to their friends and colleagues because they are excited about what we offer. This interesting relationship between SmokeStik® and high profile people has enabled us to do some special things such as the PitBull model that benefits Katherine Heigl's Compassion-Revolution. This project is important to SmokeStik® because we feel that we can help make a difference by supporting a cause that often gets overlooked in our community. Pet overpopulation is something that Katherine Heigl is passionate about, and we are happy to help out in any way we can. Our donation to her cause with some of the proceeds from the sale of the Pitbull line of SmokeStik® helps address this issue and make a difference in the community.

      What is a Cartomizer?

    The cartomizer offers a number of benefits over the old atomizer method:


    • Cartomizers give you significantly more puffs than the atomizer and cartridge method. One cartomizer is equivalent to approximately 200+ puffs.
    • SmokeStik® cartomizers produce more vapor and a more realistic feeling.
    • Cartomizers are disposable and eliminate the need for an atomizer, making the SmokeStik® easier to use as it is now only a 2 piece product.
    • Fantastic and pleasurable taste that simulates the pleasure you are accustomed to without tar, carbon monoxide, or known carcinogens of traditional cigarettes.

    We find that most people like the cartomizer system over the older cartridge system. Although it is a bit more expensive at the outset, you do get much more smoke and many more "puffs" from the new system. A cartomizer is a combination of an atomizer and a cartridge. It works in the same manner as atomizers except they are disposable units which are not meant to be refilled (although some users do manage to refill them). We don't recommend refilling them because the heating element is disposable and long term use may result in burning of the wick. A cartomizer offers several advantages over an atomizer. Firstly, a cartomizer is easier to use (you just simply screw the cartomizer onto the battery and your SmokeStik® is ready for use). Secondly, cartomizers last longer than prefilled cartridges in terms of puff count. Also, you get a lot more vapor and do not need to inhale as strongly. SMOKESTIK'S NEW FACILITIES: SmokeStik® has recently opened a new warehousing and distribution facility in the USA in response to growing demand. The new facilities will allow SmokeStik® to assemble and ship higher volumes with greater efficiency.

      What is a SmokeStik?

    A SmokeStik® is a revolutionary device that resembles a traditional cigarette and re-creates the pleasures of smoking, including simulated "smoke", without the tobacco, tar, and many of the chemicals that are found in a traditional cigarette.


    It is one alternative to traditional cigarette smoking that for the first time allows the smoker to go through all the motions. It does not have carbon monoxide, tar, or any other known cancer-causing chemicals found in traditional cigarettes and cigars. An electronic cigarette is essentially litter-less in that it is free of ashes and stubs, unlike traditional cigarettes. The SmokeStik® has no open flame and is cool to the touch, greatly reducing potential bodily injury and property damage. What you are "smoking" is a mist or vapor. This vapor is created as liquid glycerine, propylene glycol, and food grade flavorings are vaporized by a tiny component called the atomizer. When you want the best quality and a company that will stand behind you, there's only one choice: SmokeStik®. It's the reason more than 200 celebrities and other high-profile persons use our product on a daily basis.

      Is it legal to smoke anywhere I want?

    Because SmokeStik® Electronic Cigarettes do not generate any real smoke or flame whatsoever, they are not subject to fire codes, secondhand smoke laws or smoking prohibitions at the moment. You can even use this device on an airplane if you wish to, provided the airline you are flying has no regulations against doing so.

      Do I need to turn my SmokeStik® off when not in use?

    No, the device is automatic and the battery is used ONLY when you puff.

      How do the ingredients in a SmokeStik® compare to a traditional tobacco cigarette?

    The SmokeStik® contains nicotine (if chosen by you), propylene glycol, and tobacco flavoring, along with other natural and artificial flavorings. The complete list of chemicals in your traditional cigarettes is too long to list here. To name a few, Nicotine, Ammonia, Arsenic, Benzene, Butane, Carbon Monoxide, Cadmium, Cyanide DDT, Lead, Formaldehyde, Naphthalene...the list goes on! Further, there are more than 4,000 chemicals generally found in tobacco smoke. More than 50 of them are known to cause cancer.

      What is propylene glycol and is it safe?

    Propylene glycol is an organic compound that is both colorless and odorless. It has been rated as GRAS (generally recognized as safe) by the FDA for use in food, cosmetics, and medicines. It is absorbed and metabolized by your body.

      How often do I need to recharge the battery, and how long does it take?

    Typically it takes about 3 to 4 hours to fully recharge the battery. Keep in mind, your SmokeStik package includes 2 batteries so that you can recharge one while the other is in use. The frequency of recharging your battery will depend on how many puffs you take.

      Are SmokeStik® Electronic Cigarettes approved by the FDA?

    SmokeStik® Electronic Cigarettes do not contain tobacco products of any form. They are NOT a smoking cessation device - they are an alternative form of smoking without the use of traditional tobacco, tar, or secondhand smoke.

      How is a SmokeStik® different if it still contains nicotine?

    Nicotine is a drug like caffeine. Like caffeine, it has its addictive properties and its own set of side effects. However, it is currently believed that the more dangerous part of smoking is related to the combustion of a cigarette. There are more than 4,000 chemicals generally found in tobacco smoke. More than 50 of these are known to cause cancer. Most of the chemicals including carbon monoxide, benzene, formaldehyde and hydrogen cyanide are formed when tobacco burns. The complete list of chemicals in your cigarettes is too long to list here. To name a few: Ammonia, Arsenic, Benzene, Butane, Carbon Monoxide, Cadmium, Cyanide DDT, Lead, Formaldehyde, Naphthalene...the list goes on! As a cigarette is smoked, the amount of tar inhaled into the lungs increases, and the last puff contains more than twice as much tar as the first puff. Carbon monoxide makes it harder for red blood cells to carry oxygen throughout the body. Tar is a mixture of substances that together form a sticky mass in the lungs. Many of the chemicals inhaled in cigarette smoke stay in the lungs. SmokeStik® Electronic Cigarettes DO NOT burn. They do not contain tobacco or tar. Further, they contain only water, propylene glycol, nicotine (if chosen by you), and food grade flavors.

      Is a SmokeStik® Electronic Cigarette really like my cigarette in terms of taste and smell?

    SmokeStik® Electronic Cigarettes create the pleasures of smoking, without the lingering smoke smell that may stick to your clothing and furniture. SmokeStiks don't produce any lingering odor, unlike traditional cigarettes. With the SmokeStik® Electronic Cigarettes, you may possibly use it indoors or in the presence of others since there isn't any offensive odor or any real smoke involved in its operation. With traditional smoking being socially unacceptable these days, you'll still want to show consideration when using your SmokeStik® Electronic Cigarette.

      Can I save money by switching to a SmokeStik® Electronic Cigarette?

    Absolutely. You can eliminate the weekly expense of purchasing cigarettes, cigars, or other tobacco products you are using. One cartomizer is equivalent to approximately 200 puffs

      Is there a manual I can download or read?

    There is. You can download our manual by clicking here: SmokeStick eCig Manual »