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        Customer Service:
        (877) 964-7800 ext. 400
        Monday-Friday 9-5 EST
        in the USA and Canada

        More Info


    Orders placed M-F up to 1 pm EST usually ship the same day. For domestic (USA) orders we offer USPS Priority as our default shipping. Orders typically arrive 2-3 days from the day they leave the warehouse, although the USPS does NOT warranty a specific shipping time for Priority mail.  Express USPS shipping is available; however, the USPS does NOT promise delivery in 24 hrs. 24-48 hrs is the promise. Our warehouse is in North Carolina, so Express orders going to the eastern states do normally arrive in 24 hrs. Orders shipping to the west coast might arrive in 24hrs.

    When offered, Free Shipping will usually be sent the most economical way. First Class USPS normally takes 3-6 days to arrive.

    The USA website ships to Australia, New Zealand, Japan, Israel and all US Territories. We ALSO ship to military addresses, boxes, and military distribution centers. If you do not see shipping quotes offered for your country, we do not ship there. Most European nations are dispatched from the UK website (

    Shipping and handling charges are non-refundable. Customer is responsible for all the shipping charges associated with returning defective merchandise. Returns for refund will have the cost of shipping deducted from the refund if free shipping was used in the original order.

    Quoted delivery estimates on the web site begin after your order is shipped. Orders placed after 1 pm EST will not be shipped until the next business day. USPS delivery times can no longer be guaranteed. If you require your order in less than 7 days, please do not use Free Shipping. If you require your order the next day, please select UPS Next Day Air Saver and make sure your order is placed before 1 pm EST. UPS only delivers M-F, not on weekends. Choosing UPS 2nd Day Air will likely cause your order to arrive on the 3rd business day after your order ships.

    UPS SHIPPING is primarily a convenience for people who want their package delivered to their door. It is almost NEVER faster than the USPS and is almost always more expensive. The exception to this is Next Day Air Saver or 2nd Day Air saver for orders placed BEFORE Thursday only. If you choose UPS and are placing your order on a Thursday or Friday it is likely your order will not get to you until the next week.

    A shipping confirmation email complete with a tracking number is automatically sent to you when the tracking is entered into our system. Until the tracking number is entered, your order will not show as shipped, it will show as completed. A completed order is a shipped order that is waiting for data entry. You can track your own orders even if you do not have your email confirmation by logging into your account at SmokeStik.

    Once an order leaves our warehouse and enters a shipping carriers system, we have no control nor responsibility for what happens to it.  If you see a problem in your tracking, you need to contact the shipping carrier. In most cases this will be your local postmaster. For orders using UPS, the customer must contact UPS for any information or problems. UPS will not talk to the shipping agency, i.e., SmokeStik. Your postmaster is also much more likely to be helpful to you the customer than to us the shipping agency.